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Provenzava Messaging Privacy Policy & SMS Terms
Provenzava LLC (“Provenzava,” “we,” “us” or “our”) respects your privacy. This policy describes how we collect, use and share information associated with our text messaging program and related customer communications. Information We Collect. We may collect your name, mobile number, email address, company information and details you provide about an inquiry or requested service. We also maintain messaging records, which may include message content, delivery information, consent dates and methods, communication preferences and opt-out requests. How We Use Information. We use information to respond to inquiries, prepare quotations, schedule consultations, coordinate transportation, communicate about projects, reservations and billing, and provide customer support. We also use it to administer our messaging program, maintain consent records, honor communication preferences, protect our services and meet legal obligations. Information Sharing. We do not sell or rent mobile numbers or SMS consent records. Mobile information, opt-in data and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. Service providers may process messaging information on our behalf only as needed to deliver, administer and support our messaging program. Consent to receive Provenzava’s messages is not transferred to other businesses. When arranging transportation, we may share necessary passenger contact and itinerary details with partners fulfilling your requested service. This does not transfer your SMS consent or authorize those partners to send unrelated marketing. We may also disclose information when legally required. Retention and Security. We retain information as needed to provide services, maintain necessary business and consent records, honor opt-outs and meet legal obligations. We use reasonable safeguards to protect information and restrict access to those who need it. No transmission or storage system is completely secure. Please do not send passwords, full payment-card details or sensitive identification documents by text. Privacy Requests. Contact info@provenzava.com to request access to, correction of or deletion of your information. Requests are subject to identity verification and applicable legal and recordkeeping requirements. SMS Terms and Conditions 1. Program Description. Provenzava sends texts from (833) 776-9282 supporting its advisory, consulting and mobility management services. Messages may include quotations, appointment reminders, project updates, reservation details, transportation coordination, billing and customer support. Promotional messages about our services and offers are sent only with separate prior express written consent. 2. Consent. We send messages within the scope of your consent or in direct response to a text you send us. An inquiry does not enroll you in recurring or promotional messaging. Providing your telephone number or accepting this policy alone does not authorize promotional texts. Consent to receive promotional messages is not a condition of purchasing services. 3. Opting Out and Rejoining. Reply STOP to any message to unsubscribe, or email info@provenzava.com. We also honor other clear requests to stop texting. You may receive one nonpromotional confirmation of your opt-out; no further program messages will be sent unless you opt in again. To rejoin, complete the applicable opt-in process again. Opting out does not cancel an existing reservation, consulting engagement or service agreement. 4. Assistance. Reply HELP for assistance or contact info@provenzava.com. 5. Frequency and Charges. Message frequency varies based on your requests, services and messaging preferences. Message and data rates may apply. Contact your wireless provider with questions about your plan. 6. Delivery. Carriers are not liable for delayed or undelivered messages. Policy Updates. We may update this policy by posting a revised version with a new effective date and providing additional notice where required. Policy changes do not replace consent required for new messaging purposes.
Contact: Provenzava LLC · Headquartered in New York City, New York 11235
SMS: (833) 776-9282 · Email: info@provenzava.com
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